Job Title: Sales Associate (Shaving Specialist)
Reports To: Store Manager
Meet and exceed sales goals by providing a positive customer shopping experience through knowledgeable, friendly and efficient service standards.
Provide welcoming and knowledgeable customer service
Responsible for meeting individual sales plan
Responsible for tracking and reporting individual performance
Responsible for opening Store/Key Holder
Responsible for closing of store including end of day cash and credit card reporting
Responsible for managing Barber Spa appointment book (where services are available)
Perform merchandising duties including replenishment of stock throughout shift
Assist in cleaning and maintenance of store as needed
Responsible for operating cash register
Perform duties as assigned by Store Manager
Observe and monitor loss prevention
Customer Service – Welcoming and knowledgeable customer service, exceptional communication skills, responsible for entire customer experience, and ambassador of the brand. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; supports organization's goals and values.
Records- Tracks sales metrics using Gold Standard forms
Safety- Maintain safety standards in the store.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Upscale retail experience
Proven sales record
Responsive and attentive customer service skills
Enthusiastic, motivated, team player
Exceptional written and verbal communication skills
Proficient with current computer technologies
Physical Demands: include but may not be limited to standing for long periods at a time and lifting/pushing/unpacking/storing shipments up to 10 lbs.